REFUND AND RIGHT OF RETURN POLICY
To receive a refund, you must contact us by email at softwarecaduk@gmail.com within 30 days of purchase. You must provide us with the order number and the licence key number.
If you report a faulty product to us, we will diagnose the fault within 24 hours and suggest steps to resolve the problem.
If we can't fix the fault, you will receive a replacement product or a full refund. If you ask us for help and we can't fix a technical problem, we promise to give you a full refund. It takes 5-10 working days to process the refund.
Please note that all licences sold by SOFTWARECADUK are valid for a single PC and cannot be transferred to another PC.
Software compatibility is entirely the responsibility of the customer as we sell the licences. All software is supplied by Microsoft and is copyright protected, therefore no refunds will be made for software compatibility.
Defective keycodes will be replaced or refunded at the customer's option. Defective codes can only be verified by us with the issue of Microsoft PID Checker.
Licensed Software is not responsible for local computer problems that may prevent the normal operation of software.
All products sold by softwarecaduk include a 1-year warranty for PC reinstallation and reset as well as free chat/email support.
In order to deliver the goods immediately, as we do, we require express consent so that we do not withhold the goods for the 30-day cooling-off period. Remember that the consumer loses the right to cancel the contract once they have given their express consent to commence delivery of the digital content. However, rest assured that this is a legitimate fulfilment and that our only concern is your satisfaction; therefore, we will support any order without requesting cancellation based on this point.
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CORPORATE FOOTPRINT
BUSINESS ADRESS: 21 PETERSHAM Ln, South Kensington, London SW7 5PY, Regno unito SOFTWARECADUK@GMAIL.COM
FAQ AND INTERESTING QUESTIONS
WHAT IS SOFTWARECADUK?
We are an online shop that sells digital licences of original software at up to 60% of the normal market price, with a lifetime guarantee on all software with perpetual licences. We deliver product/software keys immediately upon receipt of payment.
WHY IS IT CHEAP?
When purchasing, you will receive the ESD licence in electronic form only. The installation CD, manual and packaging are not sent. Who really needs it? In any case, we save a lot here. You can simply download the latest version of the software and read the relevant manuals and documentation via the download link we provide with detailed instructions.
I AM LOOKING FOR A SPECIFIC SOFTWARE AND CAN'T FIND IT
If it is an existing software product, we can definitely get it for you. However, some products are not in high demand for inclusion in our online shop. So if you are looking for a product that is not in our shop, you can contact us for more information.
DO I HAVE TO REGISTER TO BUY?
Yes, to facilitate future reviews, have access to your purchase history and product codes purchased and redeem a discount code from 10% on your first order to 25% on large purchases. We rate returning customers 7/10 so we're sure you'll buy from us again. What are you waiting for?
HOW DO YOU BUY IT?
Go to the home page or the catalogue where you can see the products. Move the mouse pointer over the product and click on "Add to basket" or click on the product photo to go to the product page and click on "Add to basket". Once you have placed the products you wish to purchase in your shopping basket, click on the shopping basket icon and then on "Proceed to checkout", enter the required information and select the desired payment method. Click on Place order. Depending on the payment method selected, follow the further instructions displayed on the screen.
WHEN CAN I RECEIVE THE PURCHASED PRODUCT?
When purchasing with a card, you can dispatch your order immediately after sending the payment. When you purchase a product key, instructions will be sent on how to install the product including a download link so you do not need an external USB installation drive.
I HAVE NOT RECEIVED ALL THE KEYS I BOUGHT?
As stated in the "Purchasing" section above, if you are purchasing more than three product codes, please allow some time for your order to be processed. It usually takes less than an hour to receive your entire order. For purchases of more than 10 product keys/licences, it may take up to 12 hours to process your order. It is always advisable to let us know in advance that you are planning a bulk purchase so that we can prepare the stock and process your order. entire order immediately upon receipt of payment.
I WANT MY MONEY BACK
Once activated, the product key cannot be refunded or replaced except in very rare cases. However, in the extremely rare scenario that the product key is found to be defective, you may be able to replace the product key or receive a full refund as promised. Please note that reporting a faulty product key is very difficult to prove as the key can be officially validated.
BOUGHT THE WRONG PRODUCT. GUIDANCE!
If the product key has already been issued, an exchange for another product or a refund is no longer possible. It is very important to ensure that you have purchased the correct products before checking out. If your product key has not yet been issued, please contact us immediately. We will simply cancel your order so that you can order the correct product. Other issues not mentioned in the FAQ.